Content & Reporting Policy

What users can publish here

CrowdTune holds very little user-written content: the name of an event, the title of a requested song, and the name a guest types when joining, which is shown beside the songs they request. That is the whole surface. There are no profiles, no comments, no messaging and no uploads.

It is still enough to cause harm, so it is moderated.

What is not allowed

• Content that is unlawful where the event takes place or where I operate.
• Harassment, threats, or content targeting a person, including using a song title or event name to name and humiliate someone.
• Hate speech, or content attacking people over race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation.
• Sexually explicit content, and anything involving a minor in a sexual context.
• Content that infringes copyright, trade marks or other rights.
• Impersonating a person, venue or brand.
• Spam, scams, malware links, and vote manipulation.

How to report something

Anyone can report content. You do not need an account, and you do not need to be at the event.

• Use “Report content” on the event page, and pick the event, a song or a guest name. It is the fastest route and it tells me exactly what you are looking at.
• The form asks why you are reporting it and, if you want, your name and email. It also asks you to confirm that you believe the report is accurate and complete, and it does not send without that confirmation.
• Or email abuse@contact.crowdtune.live with a link to the event, what the content is, why you think it breaks this policy, and a sentence confirming you believe the report is accurate and complete.
• If you are reporting on behalf of a rights holder, say what the right is and confirm you are authorised to act for the owner.

What you can expect after reporting

If you leave an email address, I will confirm I have received the report, and I will tell you what I decided once I have decided it. If you report anonymously, I will still act on it, but there is no way to write back to you.

I aim to look at every report within 72 hours. Anything involving a credible threat to someone’s safety, or material involving a minor, is looked at as fast as I physically can and is reported to the appropriate authority.

What I can do about it

Hosts can also remove songs from their own events at any time, without involving me. That is usually the fastest fix during a live event.

If I remove something from an event, I email the event’s host to say what was removed, the reason, the kind of report it was based on, and how to ask me to look again. That email never says who sent the report. A guest has no email address on file with CrowdTune, so a guest is not told.

• Remove a song from an event.
• Rename or remove an event.
• Suspend or close the account of whoever posted it.
• Refer the matter to law enforcement where the law requires it or the harm warrants it.
• Decide the content does not break this policy and leave it up.

If you think I got it wrong

Reply to the decision, or write to privacy@contact.crowdtune.live. Tell me what you think I missed and I will look again. I keep a record of reports and what was done about them, so there is something to review.

I read every report myself, and no automated tool makes these decisions.

Misusing the report system

I will ignore reports made in bad faith (to silence a rival event, or in volume to waste time) and may restrict the accounts behind them.